Support
Problem solving
You know the saying The best laid plans of mice and men...? Sometimes, things can go wrong, and when they do it is important to have a good strategy to overcome them. If you are experiencing difficulties with your website, then check out this problem solving checklist.
Free guides, manuals & articles
We wouldn't set you up with a new website and let you fend for yourself. If you need information try our audiovisual presentations or check out our collection of articles aimed at helping answer the most common questions asked by new webmasters.Troubleshooting
At your wits end? Try our paid troubleshooting service. We'll try solve your problem for a fee - if we can't, you get a full refund.
Support tickets
Site prebuilder understands that providing support is one of the keystones of a great service. Site prebuilder account holders have complete access to all our support facilities and you can create a support ticket at any time. You can view all your tickets from your account page.
Hosting support
Site prebuilder provides world class hosting services. However, if you are experiencing any difficulty with your website, hosted with us, then please submit a hosting support ticket
Bug reports
All prebuilt sites are tested and regularly updated in order to provide you with the best quality websites. However, if you have found a bug (and are sure it is a bug) in one of the packages, please submit a bug report.
Errata
While we endeavor to provide you with the most accurate and up-to-date information available, errors do creep in here and there. If you have found an error in our content, please submit an errata report
Resources
We maintain a quality directory of free and paid resources covering a wide range of disciplines. Whatever you need to accomplish, if it involves the Internet, you will find it here.
